Terms of service

1. About these terms

These terms form an agreement between you and George Kettle, trading as GLP&Me (“GLP&Me”, “we”, “us” or “our”), and apply to your use of the GLP&Me mobile application, website and related services (together, the “Service”). By creating an account or using the Service, you agree to these terms and our privacy policy.

You must be at least 18 years old and legally able to enter into this agreement. If you do not agree to these terms, do not use the Service.

2. What GLP&Me provides

GLP&Me is a personal treatment tracking and educational service. It can help you record medication schedules and doses, optional symptoms, notes, weight and calorie totals, review your history, set device reminders and view selected calculations or population-based estimates.

Features may change as the Service develops. We may add, change, suspend or remove a feature where reasonably necessary, including for security, legal, technical or product reasons.

3. Not medical advice

GLP&Me does not provide medical advice, diagnosis, treatment, prescribing or emergency services. It is not intended to be used as a medical device and does not replace a doctor, pharmacist or other qualified healthcare professional. Do not use the Service to decide whether to start, stop or change a medication, dose, schedule or injection technique.

Speak with an appropriate healthcare professional about treatment or symptoms. If you think you may be experiencing a medical emergency, contact local emergency services immediately.

4. Records and estimates

You are responsible for checking the information you enter. The Service may show incomplete or inaccurate records where information is missing, delayed or entered incorrectly.

Medication-level displays are population-based educational estimates calculated from published pharmacokinetic information and the doses you record as taken. They are not measurements from your body or personalised predictions, and actual medication levels vary between people. Do not rely on an estimate for a treatment decision.

5. Your account

You must provide accurate account information, keep your credentials and device secure, and tell us promptly if you believe your account has been compromised. You are responsible for activity through your account unless it results from our failure to use reasonable care. You may not use another person’s account or allow another person to access health records through yours.

6. Subscriptions and payment

Some features require a paid GLP&Me Pro subscription. Available plans, prices, billing periods and benefits are shown before purchase. The annual plan may include a 7-day free trial for eligible new subscribers. The monthly plan is charged immediately and does not include that trial unless the purchase screen says otherwise.

Subscriptions are purchased through Apple’s App Store or Google Play and renew automatically unless cancelled at least as required by the relevant store before the end of the current billing period. The store charges your account, decides trial eligibility and handles payment details, cancellation and most refund requests under its terms. You can manage or cancel through your app-store account. Cancelling normally leaves access available until the end of the paid period.

Deleting GLP&Me or your GLP&Me account does not cancel an app-store subscription. Prices and taxes may change with notice and in accordance with store rules and applicable law. Nothing in this section limits refund or consumer rights that cannot lawfully be excluded.

7. Acceptable use

You must not:

• use the Service unlawfully or to harm another person;
• access or attempt to access another person’s account or records;
• interfere with the security or operation of the Service;
• introduce malicious code or misuse automated access;
• copy, reverse engineer or modify the Service except where the law expressly permits it; or
• represent GLP&Me records or estimates as medical advice, clinical measurements or treatment recommendations.

8. Your information

You keep any rights you have in information you enter. You give us a limited, non-exclusive permission to host, process, reproduce and display that information only as needed to provide, secure and support the Service and meet our legal obligations. Our privacy policy explains how we handle personal information.

9. Our intellectual property

The Service, including its software, visual design, branding, calculations and original content, is owned by us or our licensors and protected by intellectual property laws. Subject to these terms, we give you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Service for your own non-commercial use.

10. Third-party services

The Service relies on third parties including Supabase, RevenueCat, Apple and Google. Their services may be subject to separate terms and privacy policies. We are not responsible for third-party services outside our reasonable control, but this does not limit rights you have against us that cannot lawfully be excluded.

11. Availability and changes

We aim to provide a dependable Service but do not promise that it will always be available, uninterrupted or error-free. Maintenance, outages, device settings, network access and third-party systems may affect availability. Keep any separate records you reasonably need for your care; GLP&Me should not be your only source of treatment information.

12. Suspension and ending your account

You may stop using the Service at any time and may delete your account in Settings. We may suspend or end access where reasonably necessary to protect users or the Service, comply with law, address non-payment or respond to a serious or repeated breach of these terms. Where reasonable, we will give notice and an opportunity to address the issue.

Account deletion is permanent and removes account-linked app records as described in our privacy policy. It does not cancel an app-store subscription, which must be managed separately through Apple or Google.

13. Consumer rights and liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where the Australian Consumer Law applies, our services come with guarantees that cannot be excluded.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss caused by inaccurate information you enter, use of the Service as medical advice, or events outside our reasonable control. Where liability can lawfully be limited, our liability is limited to resupplying the affected Service or paying the reasonable cost of having it supplied again. This limitation does not apply where it would be unfair or unlawful, or to liability caused by fraud, wilful misconduct or negligence that cannot lawfully be limited.

14. Governing law

These terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction, subject to any rights you have under mandatory laws where you live.

15. Changes to these terms

We may update these terms when the Service or legal requirements change. We will publish the revised terms, update the date above and provide reasonable notice of material changes. If you do not agree to updated terms, you should stop using the Service before they take effect and cancel any subscription separately through your app store.

16. Contact

Questions about these terms or the Service can be sent to support@getglpandme.com. GLP&Me is operated from Victoria, Australia.